• FREE HOME DELIVERY FOR ORDERS OVER PKR-2500
    ORDERS ARE REFUNDABLE AND EXCHANGEABLE WITHIN 7 DAYS
    • Exchange within 7 days subject to stock availability and proof of purchase.


    • All items purchased from Online Store are exchange/refundable from Head office.


    • For exchange or return (within 7 days of purchase) please email us at support@reality.com.pk or call +92-302-1144009 during working days (Monday to Saturday) from 10am to 6pm.


    • Exchange and refund is not offered for international orders.


    • Online orders could be exchanged at any Reality Stores


    • Washed, used or damaged garments would not be exchanged.


    • Product purchased on ‘sale’ can only be exchanged in different size/color, depending on the size/color availability.


    • In case of lost shipment, customer must inform via email [support@reality.com.pk] with the complete order details. We will set an inquiry regarding your claim. If after inquiry, it is confirmed that your claim is valid, then the product will be shipped again.


    • Returning items will be returned at customer’s cost.