Online orders can be exchanged at any REALITY outlet.

Exchange within 7 days subject to stock availability and proof of purchase.

Washed, used or damaged garments would not be exchanged.

In case of lost shipment, customer must inform via WHATSAPP [+971562031228, +923216623993] with the complete order details. We will set an inquiry regarding your claim. If after inquiry, it is confirmed that your claim is valid, then the product will be shipped again.

In-case you have received your exact order with correct items and sizes, you will have to pay the courier charges for all the returns to REALITY.