FAQ's

 

ARE PRICES THE SAME ON THE ONLINE STORE AND AT MY LOCAL OUTFITTERS STORE?

Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.

WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

CAN I UNSUBSCRIBE TO THE REALITY NEWSLETTER?

You can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe".

HOW CAN I RECOVER A FORGOTTEN PASSWORD?

If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.

 

HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at whatsapp [+971562031228, +923216623993].

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

Reality only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via whatsapp, sharing the images of the defective article along with your order number at whatsapp [+971562031228, +923216623993].
If you were to, accidentally, receive an item that you did not order, please contact our customer service.

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?

You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our Mobile App and Website.
At Outfitters we recommend having a user account, as it will make shopping easier by saving an address book and your payment details. You also have a record of orders, returns and invoices.

CAN I PLACE AN ORDER BY PHONE?

No. You will have to place the order online.